lodivip Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is issued by lodivip ("lodivip," "we," "us," or "our"), the operator of the online casino platform accessible at lodivip.one. lodivip operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the laws of the Republic of the Philippines.

For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Live Chat: Available 24/7 through the lodivip Platform

This Privacy Policy applies to all personal data collected through the lodivip Platform, including our website, mobile applications, customer support channels, and any other services we provide.

2. Information We Collect

2.1 Information You Provide Directly

When you register a lodivip account, use our services, or contact our support team, we collect personal information that you provide directly, including:

• Full legal name and date of birth
• Philippine mobile number and email address
• Residential address in the Philippines
• Government-issued Philippine identification documents (for KYC verification)
• Payment method details (GCash number, Maya account, bank account details)
• Communications you send to our customer support team
• Responsible gaming preferences and self-exclusion requests

2.2 Information Collected Automatically

When you access and use the lodivip Platform, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, games played, and session duration
• Transaction history, including deposits, withdrawals, and wagers
• Login timestamps and access logs
• Cookie and tracking technology data (see Section 6)

2.3 Information from Third Parties

lodivip may receive personal information about you from third parties in limited circumstances, including:

• Identity verification and KYC service providers
• Payment processors (GCash, Maya, Philippine banks) for transaction verification
• Fraud prevention and anti-money laundering screening services
• PAGCOR and other Philippine regulatory authorities, where required by law

3. How We Use Your Information

lodivip uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and manage your lodivip account, verify your identity, and maintain accurate account records.
• Age and Identity Verification: To verify that you are at least 21 years of age and to comply with PAGCOR KYC requirements.
• Transaction Processing: To process deposits, withdrawals, and wagers, and to maintain accurate financial records of your account activity.
• Platform Operation and Improvement: To operate, maintain, and improve the lodivip Platform, including game performance, security, and user experience.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Promotions and Bonuses: To administer bonuses, promotions, and loyalty programs you have opted into, and to verify eligibility.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion and deposit limit requests.
• Legal and Regulatory Compliance: To comply with PAGCOR regulations, Philippine anti-money laundering laws, the Data Privacy Act of 2012, and other applicable legal obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Communications: To send you important account notifications, security alerts, and — where you have consented — promotional communications about lodivip offers and new games.

4. Legal Basis for Processing

lodivip processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you — i.e., to operate your lodivip account, process transactions, and provide gaming services.
• Legal Obligation: Processing required to comply with PAGCOR regulations, Philippine AML laws, tax obligations, and other applicable legal requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

5. Sharing Your Information

lodivip does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

5.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the lodivip Platform, including payment processors (GCash, Maya, Philippine banks), identity verification providers, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data privacy law.

5.2 Regulatory and Legal Authorities

lodivip may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other Philippine government authorities where required by law, court order, or regulatory requirement.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of lodivip's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5.4 With Your Consent

We may share your personal data with third parties in other circumstances where you have given your explicit consent to such sharing.

6. Cookies and Tracking Technologies

lodivip uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalize your experience.
• Marketing Cookies: Used only where you have consented, to show you relevant lodivip promotions. You may opt out at any time.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the lodivip Platform.

7. Data Retention

lodivip retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your active lodivip account, plus a minimum of five (5) years after account closure, in accordance with PAGCOR record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and PAGCOR rules.
• KYC and Identity Documents: Retained for the duration of your account and for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus one (1) year after you withdraw consent, as evidence of your prior consent.

When personal data is no longer required for any lawful purpose, lodivip will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

lodivip implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the lodivip Platform
• Encryption of sensitive data at rest, including payment details and identity documents
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing of the Platform
• Multi-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

While lodivip takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your lodivip account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by lodivip:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by lodivip, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data lodivip holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act. We may need to verify your identity before processing your request.

10. Children and Minors

The lodivip Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling laws and PAGCOR regulations. lodivip does not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the personal data, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered a lodivip account or provided personal data to us, please contact our support team immediately at [email protected] so we can take prompt action.

11. Changes to This Privacy Policy

lodivip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect, where practicable.

The date of the most recent revision is displayed at the top of this page. Your continued use of the lodivip Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how lodivip protects your personal data.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lodivip handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the lodivip Platform
• Response Time: Within 30 days of receiving your verified request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your privacy concern.